Steve Mathis

Steve Mathis is Chief Customer Officer at Open Systems, where he shapes a customer experience built on clarity, trust, and real-world results. With more than two decades in networking, security, and customer success, he brings a pragmatic, no-nonsense approach to solving complex challenges for global enterprises. His focus: making things work reliably, simply, and at scale. 

Steve drives a culture where customer success is everyone’s job. By uniting customer success, key account management, service delivery, and operations, he ensures that technology and service execution feel seamless for customers. He believes strong partnerships are built on transparency, shared goals, and empowering customers to move forward with confidence. 

In addition to his CCO role, Steve leads the Business Unit Manufacturing & Chemicals DE/UK. His deep experience with industrial and multinational clients allows him to translate their operational realities into effective, outcome-driven solutions. He is known for connecting strategy with execution – and for teams that deliver with purpose, discipline, and a clear focus on customer impact.