LLucy
Plain-language operations, diagnosis and bounded actions inside your tenant, 24/7. A senior operator on tap, and the only agent you ever speak to: a team of AI specialists reports to her, and she reports to you.
The face of the platform. A senior operator on tap.
Lucy is the agent you talk to, and the only one. Ask a question in plain language and Lucy diagnoses, explains and, within the limits you set, acts inside your tenant, around the clock. Behind her works a team of named specialists, policy, traffic, gateway, rollout, foresight, reporting, but you never address them, configure them or approve them separately. One voice, one tone, one set of guardrails: she turns 35 years of operational experience into an answer you can act on now.
The moment a decision needs a human, Lucy hands over to a Level-3 engineer with the full context already assembled, no re-explaining, no lost trail.
One voice
One tone, one set of guardrails, every source named and auditable.
Bounded autonomy
Propose, approve, act. Dry-run, instant rollback, full provenance.
On tap, 24/7
A senior operator always on, escalating to Level-3 the moment it matters.
What Lucy learns.
- 35 years of distilled playbooks and Level-3 resolution workflows
- The operational history that links assets, identities, traffic, threats and resolutions
- How senior engineers actually diagnose and fix, not just what the docs say
The agent is the control plane.
Tell Lucy what you want. She turns intent into real configuration across Firewall, ZTNA, SWG, CASB and DLP, and never applies it blind.
- Plain-language operations, diagnosis and bounded actions inside your tenant
- Every change arrives as a diff, an impact simulation and a request for your approval
- Dry-run first, instant rollback, full provenance on every action
- Orchestrates the specialist agents and composes the plan they review
Intent in, one answer out.
Ask in plain language. Lucy works out who to involve, composes their findings, and acts only inside the limits you set.
1 - Parse the intent
Turns your question into a concrete scope: the tenants, services, objects and time window it touches.
2 - Consult the specialists
Routes the work to the right agents, Hermes for paths, Lex for policy, Argus for the gateway, and gathers what each returns.
3 - Compose the plan
Merges the findings into one answer, every source named, and drafts any change as a diff with a stated confidence.
4 - Propose, approve, act
Consequential changes wait for your approval; bounded, reversible ones run now. Every step is logged and reversible.
One question, the whole team.
Representative output. Every line links to the underlying records in the portal.
Scoped to your tenant.
| Specialists | Every named agent's findings, each cited back to its raw evidence. |
|---|---|
| Distilled history | 35 years of Level-3 playbooks and resolutions, never another customer's raw data. |
| Live tenant state | Your configuration, telemetry and policy, region-pinned and isolated. |
| Guardrails | Approval boundaries, data scope and audit logging, enforced once in Lucy. |
Lucy asks the team. You get one answer.
Lucy does not work alone, and she never takes the credit. She parses your question, works out which specialists to consult, and composes their findings into one answer, with every source named and auditable:
- Hermes follows any packet anywhere, traffic, paths, SD-WAN and backbone
- Argus triages what the web and email gateways caught
- Lex reads your policy like a lawyer reads a contract
- Atlas provisions new sites, tunnels and users, validated and live
- Prometheus sees the outage before it happens
- Calli turns telemetry into board-ready evidence
- Nemesis checks that no new exploit path opens
Autonomous, not autonomous-washing.
Grounded
Every answer cites real telemetry and the 35-year baseline, not free-form generation.
Bounded autonomy
Propose, approve, act. Dry-run first, instant rollback, full provenance on every step.
Human accountability
Level-3 engineers set the boundaries and own every critical call. No L1, no L2.
Sovereign-aware
Scoped to your tenant, region-pinned, with the evidence to prove it.
Go deeper.
Maturity: Live. Lucy scales with how much you want to run yourself: Product recommends, AIOps acts with a human in the loop, Mission Control puts Level-3 experts on the outcome.
See the operators run your SASE.
Watch the agents diagnose, decide and act, with Level-3 engineers owning every critical call.
Book a demo →