Open Systems Named in The 2022 Gartner® Hype Cycle™ for Security Operations

Redwood City, Calif. - September 21, 2022 - Open Systems, the only cybersecurity services provider with Mission Control, today announced that it is one of 10 Sample Vendors named by Gartner in the managed detection and response (MDR) category in the 2022 Gartner Hype Cycle for Security Operations1.

With enterprise adoption of MDR accelerating in response to the increasing volume and sophistication of cyberthreats, a growing number of enterprises are choosing MDR providers that promise a more aggressive and proactive response to threats upon detection. As the Gartner report notes, “MDR customers are increasingly looking for vendors that will initiate measures for active containment or disruption of a threat. This is now a core requirement for buyers when selecting a provider.”

“While containing threats early is certainly vital, it must be done without negatively impacting customers’ business operations. You can’t protect what you don’t understand, which is why MDR providers must build a deep understanding of their customers’ environments, from assessing their critical assets to identifying key dependencies that could impact operations,” said Tom Corn, chief product officer (CPO) for Open Systems. “Recognizing this, our Open Systems MDR+ service leverages continuous assessment of our customers’ environments to identify areas of risk. The intelligence gathered during assessment informs the prevention techniques we employ, as well as our ability to detect and respond with precision. One key component to this model is the integration of data scientists and infrastructure experts focused on building our understanding of customer environments into Mission Control, our 24×7 security operation.”

In addition to reviewing the factors driving the MDR market, the Gartner report includes recommendations for companies evaluating MDR service providers, including:

• Focus on outcomes, not technologies, for MDR buyers. Organizations underinvested in technologies like EDR and network detection and response (NDR) should favor an approach in which a vendor provides the tools and delivers the desired outcomes.
• Assess MDR services if buyers are lacking staff and expertise to handle incident response activities once a threat has been identified or want to add threat-hunting capabilities.
• Examine compatibility as a requirement if there are existing investments in threat detection technologies, such as EDR and SIEM, MDR services that only deploy their own technologies, as this may be costly and disruptive.
• Examine MSSPs if technology management, compliance monitoring and other managed security services are required - especially those that offer MDR-type services.
• Buy MDR services that offer transparency, encourage engagement through modern user interfaces and have open communication channels with analysts and delivery teams.

“Many of these points were key design principles driving the development of our MDR+ service, which focuses entirely on delivering outcomes. This includes designing the service to natively take advantage of the Microsoft security suite - including Sentinel and Defender - enabling customers to leverage their existing investments and reduce the number of controls and tools they need to manage. MDR+ is also designed to integrate into a customer’s existing operational model and to foster collaboration between the security teams and IT teams responsible for producing security outcomes,” Corn continued.

Gartner Recognition
Open Systems has been included in several other Gartner reports, and was most recently listed as one of 40 Representative Vendors in the 2022 Gartner Market Guide for Managed Security Systems (MSS)2. Gartner also named Open Systems as a Representative Vendor in the Gartner Market Guide for Managed Detection and Response Services (MDR) in 20213 for the second year in a row. Open Systems was also cited in the 2021 Gartner® Best Security Practices for SD-WAN4 report.

Open Systems Managed Security Services
Open Systems believes a comprehensive and tailored cybersecurity approach is essential for rapid threat detection and an effective response to protect an organization’s most critical assets. The Open Systems MDR+ and Open Systems SASE+ services with Mission Control combine certified experts, exemplary processes, and seamless technology to deliver 24×7 security and connectivity protection specialized to an organization’s environment and business operations.

• Open Systems MDR+
• Open Systems SASE+

[1] Gartner, “Hype Cycle for Security Operations, 2022” Andrew Davies, July 5, 2022
[2] Gartner, “Market Guide for Managed Security Services,” Pete Shoard, Mitchell Schneider, John Collins, Al Price, March 16, 2022
[3] Gartner, “Market Guide for Managed Detection and Response Services,” Pete Shoard, Craig Lawson, Mitchell Schneider, John Collins, Mark Wah, Andrew Davies, October 25, 2021
[4] Gartner, “Best Security Practices for SD-WAN,” Bjarne Munch, Craig Lawson, June 23, 2021

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and Hype Cycle are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

About Open Systems

Open Systems is an AI-first SASE platform company delivering secure access and networking to help enterprises connect users, applications and infrastructure across complex hybrid and multi-cloud environments. Its proprietary platform combines SSE capabilities, including ZTNA, SWG, CASB and FWaaS, with SD-WAN, end-to-end connectivity, unified policy management, and advanced analytics in a single architecture.

While many cybersecurity providers focus primarily on advancing technology capabilities, Open Systems combines its AI-first SASE platform with an execution model designed for real-world operability, ensuring services are not only deployed, but continuously run, adapted and improved through a combination of AI-enabled operations and NOC-based expertise (Mission Control), built on decades of operational experience, helping organizations reduce complexity, increase visibility and strengthen security outcomes at global scale.

Founded in Switzerland in 1990, Open Systems generates more than USD 100 million in annual revenue and supports global enterprise customers operating in more than 180 countries. Since 2024, the company has been part of Swiss Post, combining Swiss trust and stability with global reach. As a European alternative to US- and Israel-based cybersecurity providers, Open Systems is guided by strong principles around sovereignty requirements, regulatory alignment, transparency and shared responsibility - taking clear ownership for security, performance and operational outcomes, helping organizations maintain control in an increasingly complex digital landscape.