SASE Experience

Open Systems SASE Experience delivers all the benefits of SASE, but with a better service delivery experience.

It is a comprehensive and easy-to-implement and use combination of Security Service Edge and SD-WAN as a Service coupled with complete delivery services for operational excellence.

It doesn’t merely elevate secure network access with an easy user experience, it supercharges your business results. Our team of experts enables CIOs to have peace of mind and get a more secure and agile network environment. This lets them return their focus to driving business success.

SASE Experience

Open Systems SASE Experience 
consists of three parts: 

Native Managed SASE platform

Native Managed SASE Platform refers to our SASE solution, which is a single vendor platform of unified, integrated technologies consolidated into a single portal.

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Service Experience Delivery

Service Experience Delivery refers to what we do to deliver our SASE Experience.  

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service experience promise
Service Experience Promise

Open Systems Service Experience Promise refers to backing up our experience with an explicit, measurable promise.

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Native Managed SASE Platform

Native managed SASE is different from Managed SASE offerings from MSSPs like security VARs or telcos. They use technology from one or more SSE or SD-WAN product vendors and layer their managed services on top of it. As a result, they don’t have much depth of understanding of any of the tech stacks they offer as managed services.

In contrast, Open Systems SASE Experience is managed by our Mission Control Operations Center staffed by our level-3 engineers.

The engineers providing support are certified as Mission Control Engineers and have gone through rigorous training and testing to achieve this certification.

SASE provider employee working on firewall

Service Experience Delivery

Open Systems Service Experience Delivery consists of four parts:​

  • Mission Control Operations and Support
  • Integration Management
  • Implementation and Change Management
  • 24×7 follow-the-sun global operations

Service Experience Promise

Open Systems Service Experience Promise refers to backing up our experience with an explicit promise that is measurable. These measurement areas are:

  • Service Level Agreement (SLA)
  • Use of level-3 Engineers
  • Proactive and Preemptive Support
  • Assigned Experts

Mission Control

  • Mission Control is the brand name of our unique Operations Center and its personnel.
  • Mission Control Operations Center refers to our Operations Center locations across the globe which allow us to provide 24×7 follow the sun support for our customers.
  • Mission Control Operations Center is staffed by certified Mission Control Engineers who are all Level-3 engineers who have passed rigorous certifications to earn Mission Control Engineer status.

Proactive and Preemptive

Our platform features advanced monitoring and alerting capabilities, that have been implemented and perfected thanks to our 25+ years experience running managed services for our customers.

  • Every on-premises device is health checked every 60 seconds.
  • We notify a customer of an issue we detect within 6 minutes of detection.
  • Customer tickets are escalated to a Mission Control engineer within 8 minutes.

Leave Complexity

To learn how Open Systems SASE Experience can benefit your organization, talk to a specialist today.

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