Open Systems Named by Gartner in 2020 Market Guide for Managed Detection and Response Services

Redwood City, Calif. - October 6, 2020 - Open Systems, the preeminent cybersecurity and networking provider for the enterprise cloud, today announced that it has been listed as a Representative Vendor in Gartner’s 2020 Market Guide for Managed Detection and Response Services1 (MDR).

This news comes as the company’s recently launched MDR service has already won notable deals with several enterprise customers to protect more than 150 of their sites worldwide.

MDR is an increasingly popular security option for enterprises, with a sudden growth in interest driven largely by the dramatic rise in cyberattacks due to COVID-19. The report states, “Gartner has observed a 44% growth in end users’ inquiries during the past 12 months” and that “by 2025, 50% of organizations will be using MDR services for threat monitoring, detection and response functions that offer threat containment capabilities.”

“Demand for MDR is on the rise and we believe Gartner’s naming us a Representative Vendor validates Open Systems’ leadership amongst vendors in this crowded marketspace,” said Jeff Brown, CEO of Open Systems. “A key reason we have already won so many deals is our ability to contain threats early in the cyber kill chain, because seconds count during an attack. By focusing on ‘delivering outcomes, not alerts’ our MDR service enables enterprises to enjoy state-of-the-art security without having to build and staff their own security operations centers (SOC).”

The Gartner report notes that quickly responding to threats is a key requirement for MDR services, stating “security leaders are increasingly cognizant that reducing the time to detect a threat is meaningless without a corresponding reduction in the time to respond to a threat to enable a return to a known good state.”

Open Systems’ cloud-native MDR service uniquely combines trusted response capabilities with best-in-class detection and analytics and unmatched service for the early detection and containment of cyberthreats. Highly trained security experts provide 24/7 service, constantly monitoring for threats from the company’s two world-class SOCs in Silicon Valley and Switzerland.

The MDR service is built upon the same managed services platform as the company’s Secure Access Service Edge (SASE) solution, which has been developed over 30 years. Integration with the SASE platform enables the MDR service to look deeper into customers’ networks to detect and isolate threats.

[1] Gartner, “Market Guide for Managed Detection and Response Services,” Toby Bussa, Kelly Kavanagh, Pete Shoard, John Collins, Craig Lawson, Mitchell Schneider, August 26, 2020.

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About Open Systems

Open Systems is an AI-first SASE platform company delivering secure access and networking to help enterprises connect users, applications and infrastructure across complex hybrid and multi-cloud environments. Its proprietary platform combines SSE capabilities, including ZTNA, SWG, CASB and FWaaS, with SD-WAN, end-to-end connectivity, unified policy management, and advanced analytics in a single architecture.

While many cybersecurity providers focus primarily on advancing technology capabilities, Open Systems combines its AI-first SASE platform with an execution model designed for real-world operability, ensuring services are not only deployed, but continuously run, adapted and improved through a combination of AI-enabled operations and NOC-based expertise (Mission Control), built on decades of operational experience, helping organizations reduce complexity, increase visibility and strengthen security outcomes at global scale.

Founded in Switzerland in 1990, Open Systems generates more than USD 100 million in annual revenue and supports global enterprise customers operating in more than 180 countries. Since 2024, the company has been part of Swiss Post, combining Swiss trust and stability with global reach. As a European alternative to US- and Israel-based cybersecurity providers, Open Systems is guided by strong principles around sovereignty requirements, regulatory alignment, transparency and shared responsibility - taking clear ownership for security, performance and operational outcomes, helping organizations maintain control in an increasingly complex digital landscape.