Autonomous SASE

SASE changed where security is delivered. Autonomous SASE changes how security is operated. 

As AI transforms enterprise security, organizations need more than secure connectivity. They need an operating model that combines intelligent automation with expert human oversight to simplify increasingly complex security operations. 

Built on our fully integrated Security Service Edge (SSE) and SD-WAN platformOpen Systems Autonomous SASE combines AI-powered automation with more than 35 years of operational expertise gained from securing and operating some of the world’s most demanding enterprise environments. The result is a continuously improving security operations service, not simply a collection of networking and security technologies. 

Every customer deployment, operational insight and expert decision contributes to a continuously evolving operational knowledge base. Rather than building expertise in isolation, customers benefit from proven insights, best practices and operational experience gained across thousands of real-world security operations. 

Autonomous SASE also gives organizations the flexibility to determine how security operations are performed. Customers can choose where AI acts independently, where expert oversight remains mandatory and where their own teams remain involved, allowing them to adopt AI at their own pace while maintaining governance, transparency and control. 

This evolution builds on AI capabilities already delivering value today. Intelligent assistants such as Lucy help organizations simplify operations through AI-powered insights and automation, making operational expertise instantly accessible while ensuring expert teams remain in control of critical decisions. 

The result is simpler, faster and more resilient security operations, helping CIOs and security leaders reduce complexity, strengthen cyber resilience and focus on what matters most. 

Open Systems Autonomous SASE
consists of three parts: 

Native Managed SASE platform

Native Managed SASE Platform refers to our SASE solution, which is a single vendor platform of unified, integrated technologies consolidated into a single portal.

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Service Experience Delivery

Service Experience Delivery refers to what we do to deliver our Managed SASE offering.  

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Service Experience Promise

Open Systems Service Experience Promise refers to backing up our experience with an explicit, measurable promise.

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Native Managed SASE Platform

Native managed SASE is different from Managed SASE offerings from MSSPs like security VARs or telcos. They use technology from one or more SSE or SD-WAN product vendors and layer their managed services on top of it. As a result, they don’t have much depth of understanding of any of the tech stacks they offer as managed services.

In contrast, Open Systems Autonomous SASE is managed by our Mission Control Operations Center staffed by our level-3 engineers.

The engineers providing support are certified as Mission Control Engineers and have gone through rigorous training and testing to achieve this certification.

Service Experience Delivery

Open Systems Service Delivery consists of four parts:​

  • Mission Control Operations and Support
  • Integration Management
  • Implementation and Change Management
  • 24×7 follow-the-sun global operations

Service Experience Promise

Open Systems Service Promise refers to backing up our experience with an explicit promise that is measurable. These measurement areas are:

  • Service Level Agreement (SLA)
  • Use of level-3 Engineers
  • Proactive and Preemptive Support
  • Assigned Experts

Mission Control

  • Mission Control is the brand name of our unique Operations Center and its personnel.
  • Mission Control Operations Center refers to our Operations Center locations across the globe which allow us to provide 24×7 follow the sun support for our customers.
  • Mission Control Operations Center is staffed by certified Mission Control Engineers who are all Level-3 engineers who have passed rigorous certifications to earn Mission Control Engineer status.

Proactive and Preemptive

Our platform features advanced monitoring and alerting capabilities, that have been implemented and perfected thanks to our 25+ years experience running managed services for our customers.

  • Every on-premises device is health checked every 60 seconds.
  • We notify a customer of an issue we detect within 6 minutes of detection.
  • Customer tickets are escalated to a Mission Control engineer within 8 minutes.

Leave Complexity
Behind

To learn how Open Systems SASE Experience can benefit your organization, talk to a specialist today.

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