As VP, Customer Success, Stephan Dudler is responsible for the Open Systems customer journey – converting customers into raving fans – overseeing Customer Success, Service Delivery, and Professional Services. With an extensive focus on customer happiness, trust, loyalty, and growth, he brings more than 15 years of IT security experience, a proven success record of customer experience, and a profound commitment to operational excellence on executive leadership level.
In 2008, Stephan joined Open Systems after earning a Master of Science (MSc ETH) degree in Information Technology and Electrical Engineering at the Swiss Federal Institute of Technology (ETH) in Zurich. He also worked for ETH Zurich and SWITCH in the field of ICT and Internet technologies. At Open Systems, he took on various functions, including Security Engineer, Technical Account Manager, and Key Account Manager. In 2013, Stephan became part of the Open Systems management team and in 2016 he joined the Extended Executive Board. In his current role and since 2021, he strengthens the Executive Leadership Team.
Stephan is a Certified Information Systems Security Professional (CISSP) and has completed additional management and leadership education at the University of St. Gallen and Harvard Business School in Boston.
- Professional accomplishment: Rolling out a secure SD-WAN seamlessly unifying ISP, MPLS, and satellite connectivity with advanced routing and security policies for an international customer in 190 countries – involving hundreds of sites and tens of thousands of users – in merely 5 months. Building and empowering an amazing, global team that can do such stuff and even more, even better.
- Superpower: Indefatigably making the impossible happen
- Coolest personal accomplishment: Being the Galactic President Superstar McAwesomeville for my 3-year-old son.