1. What business challenge led you to look for a partner like Open Systems?

We previously relied on multiple service providers, which meant constantly coordinating with different partners. We wanted an end-to-end solution under one roof – one provider that takes full responsibility and makes the solution easier for us and our team to manage.

2. What were the two or three factors that mattered most in your selection process?

Given the geopolitical situation, we wanted a Europe-based provider. Price was also an important factor. Equally important was having a strong relationship with the provider– working with a contact person who uses the services daily and brings real hands-on experience.

3. What made Open Systems stand out from the other providers you evaluated?

The openness and transparency shown by Open Systems during the RFP process, along with the confidence they inspired, made it clear that they were the right choice.

4. Why did you choose Open Systems over a global telco?

We previously worked with a global telecom provider, but the experience was disappointing – we felt like just another number.

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5. How did you choose Open Systems?

We reviewed a long list of providers and researched the market extensively. During that process, we discovered Open Systems, whose offering aligned closely with what we were looking for. In the end, the balance of service quality, pricing, and overall value played a key role in our decision.

6. How important was it for you to work with a provider based in Europe?

The services provided are the backbone of our business, as production must run without interruption. We wanted a trustworthy, Europe-based provider we could rely on, without the risk of geopolitical events impacting operations.

7. What do you like about working with Open Systems so far?

A close partnership and open communication are essential. When issues arise, we value being able to speak directly with someone and receive fast, effective support.

8. From a total cost of ownership perspective, how competitive is Open Systems in the market?

While competitiveness depends on how you evaluate it, we found Open Systems to be highly competitive. The solution was ideally suited to our needs, giving them a clear advantage over other providers.

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