Service Experience Delivery

Service Experience Matters

When you experience something, you feel it. At Open Systems, we want your experience with us to be positive. That is why we focus so much on making your service proactive and your experience easy.

ex·pe·ri·ence
/ikˈspirēəns/
noun
an event or occurrence that leaves an impression on someone.

Open Systems SASE Experience uniquely focuses on the user experience. We remove complexity and uncertainty from traditional solutions and offload daily management and monitoring to experts that are part of the vendor's support and development team.

Proactive customer experience is us anticipating and identifying your needs and issues, addressing them before they escalate, and exceeding your expectations. This can include introducing new products or services, upgrades, or making errors and glitches known as they occur, or simply going out of our way to improving a your experience.

pro·ac·tive
prōˈaktiv/
adjective
creating or controlling a situation by causing something to happen rather than responding to it after it has happened.

eas·y
/ˈēzē/
adjective
achieved without great effort; presenting few difficulties. (of a period of time or way of life) free from worries or problems.

Open Systems SASE Experience gives easy, consistent, scalable, resilient, and agile secure connectivity to users, applications, and data across IT and IoT cloud, on premise and hybrid environments.

The Open Systems SASE Experience

  • Tailored onboarding
  • Full operational staffing
  • Follow-the-sun support with 2- to 4- hour SLAs
  • Deployment and Full Lifecycle Success services
  • One user-based flat fee covers onboarding, unlimited support calls and tickets, hardware and software upgrades, and full lifecycle management.

At Open Systems, we provide a better experience. It’s how we have earned the trust and respect of our loyal customers:

Upgrade your customer experience

With Open Systems’ proactive service experience, our team tailors their approach to maximize your efficiency and security. We will work proactively to anticipate issues, minimize disruptions, and enhance operational performance. It will also ensure your systems are consistently upgraded with the latest technologies to keep you safe, efficient, and competitive. The Open Systems difference lies in the Open Systems Promise:

Leave complexity behind

To learn how Open Systems SASE Experience can benefit your organization, talk to a specialist today

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