MDR+ Service Plan
Combining Certified Experts, Exemplary Processes, and Seamless Technology
The Open Systems MDR+ service plan consists of continuous assessment, prevention, detection and response capabilities delivered as a fully managed service.
Based on a recent Forrester Consulting study, MDR+ customers experience a 174% ROI, nearly $4 million in benefits and payback in less than six months. Our comprehensive capabilities will mitigate threats and reduce risk at your organization, with a high return on investment.
MDR+ Service Plan
Mitigate Threats and Reduce Risk
Assessment and configuration
Finely tuned detection logic and response actions ensures the best possible protection for critical assets
Meticulous definition of escalation procedures and Rules of Engagement provides total clarity on who does what in every situation, from daily operations to emergency responses
24x7 proactive detection and response
Automated handling of mundane security operations allows your internal security teams to focus on higher-value work
Prompt investigation, escalation, and response for true positives (as agreed in the Rules of Engagement)
Round-the-clock escalations, tickets, and support calls to top-tier security experts
Use of curated threat intelligence for improved detection capabilities
Ongoing assessment, tuning, and prevention
Continual reduction of false positives
Continuous delivery of new detection use cases to improve protection against the evolving threat landscape
Reporting, auditability, and transparency
Monthly status meetings with your Mission Control engineer to continually assess environmental changes and security posture impact
Monthly reporting from the Mission Control security operations center (SOC)
Real-time auditability of all incidents through an integrated ticketing system
Access to a security incident navigator that consolidates all information relevant to a given incident, for improved visibility and coordination
Strong user authentication, with audit trail of all user access
Enforced change management processes by comprehensive ticketing system and built-in sign-off procedures
Full audit log of change requests made by Mission Control engineers, who provide clarification and feedback in the case of any hidden risks
Log search capability for all logs collected over a period you define (minimum 90 days, optionally up to seven years)
Reporting to meet compliance needs, such as Service Organization Controls 1 Type 2 (SOC 1)
Technology lifecycle management and risk coverage
Continuous monitoring, operation and adaptation of all detection and response components on all potential attack surfaces
If Open Systems network sensors are deployed: analysis, testing, and installation of software upgrades on network sensors
If Open Systems network sensors are deployed: free replacement of network sensors if defective, outdated, or if quality or availability of implemented systems can no longer be guaranteed
Available add-on service
MDR+ IoT: Expanded telemetry from Microsoft Defender for IoT that allows Mission Control to correlate alerts and minimize false positives from IoT and OT sources
MDR+
Mitigate threats and reduce risk
Add-On
